Warrenties & Returns

Something wrong with your parcel or not happy with a product?

We offer you 7 days following receipt to return your item back to us. All our products are covered by a minimum 6 month warranty unless otherwise stated.
Returns

We dispatch thousands of orders every week and hopefully there aren't many times you will need to return goods to us. Unfortunately of course sometimes things can go wrong, and if they do we like to make sure you can return your order as easily as possible.

We have a returns process in place which is fully detailed below. Our Customer Service team is also on hand to answer any further questions you might have.
How do I arrange a return?

For all items you wish to return please contact us first to request a Return Merchandise Authorisation (RMA) form by telephone on 011-791-1009 or email info@securityandmore.co.za and follow the instructions to authorise the return of goods.
Returning unwanted/non-faulty goods

Any item may be returned for any reason within 7 days of the date of receiving your order provided it remains in a saleable condition with original packaging. We will refund the price of the item after we have inspected the goods and confirmed the condition of the goods as appropriate for a refund.

Please note that, with the exception of faulty merchandise, we cannot accept software or goods containing software where the seal has been broken or the software has been registered. If any goods containing software that has been opened, used or registered are returned, a 25% fee will apply to compensate us for the loss of software element of the goods in question. This does not affect your statutory rights.

Please send your returns in by post only once you have received a Return Merchandise Authorisation (RMA) confirmation from Security & More. We strongly advise you to use a secure signed-for delivery service and that the cost of returning the goods is your responsibility.

If you are unhappy in any way with your purchase then please e-mail us at info@securityandmore.co.za or phone on 011 791 1009 and our customer service team will advise you on how return the product(s) safely back to us. You will be responsible for the cost of the return of the product and any associated accessories.

We advise that you use a trackable recorded delivery service such as the Saouth African Post office Insured Parcel / Speed Services special delivery for the return of all goods, and that you email the tracking number to our customer service team.

All goods should be packaged in a secure parcel to avoid damage in transit. Goods should be in their original unused condition, complete with all original items as below (as applicable) - any product that has been wilfully damaged, scratched, neglected, modified or repaired shall be sent back to the customer at their expense:

Product in original undamaged box (including box inner's)
Product manual and literature
Mains charger, battery etc
CD-ROM software (if opened then re-stocking fee applies)

Security & More may charge the customer 25% of the cost of the device at the point of sale to compensate for time spent processing the return and restocking of the product.
Returning faulty or damaged goods

If your goods arrive faulty or develop a fault within the warranty period, you can either return them to us for repair/replacement, or contact the manufacturer directly, whose customer service teams can help fix many common problems over the phone or via email.

If you wish to return a faulty product to us, please first contact us to request an RMA form by telephone on 011-791-1009 or email info@securityandmore.co.za , then follow the instructions to authorise the return of your goods.

Please send your returns in by post only when you have received an RMA confirmation from our customer service team - we strongly advise you to use a secure signed-for delivery service. Please note; in order to ensure a good service, Security & More may offer sending its own carrier to collect the parcel from you.

Most manufacturers will deal directly with customers who have goods under warranty, and as the experts on these items contacting them directly can be an efficient way to solve your issue.
Goods damaged in transit

Your goods should reach you in perfect condition, but if a parcel arrives partly or completely damaged you should write those issues directly onto the delivery note in the presence of the delivery courier. If no issues are raised at point of delivery, the parcel will be considered as delivered in good condition and no subsequent claims or complaints can be accepted by Security & More. After this, should you want to pursue any issues further with the courier, you must put in a claim in writing directly to the courier within 3 days (public holidays excluded) following the day of delivery. This claim must be sent by registered post with a form for acknowledgment of receipt.

Please be aware that comments on the delivery note such as 'Subject to unpacking/inspection' or 'Damaged box' have no legal standing; if you are not happy with the condition of your parcel and/or products, please refuse it on delivery. Send your photos (if available) by e-mail to info@securityandmore.co.za We will contact the courier and do our best to find a solution and get you your goods in proper condition.

Any unclaimed parcel that is returned to Security & More can be sent back to you provided that you repay the delivery fees.
If you have to refuse a delivery:

If refusing a delivery and sending it back to Security & More because the goods have been damaged in transit, please take photos of the damaged parts of the product, the whole parcel and the whole product(s). Also give a detailed description of the damage on the delivery slip.

Contact us before 10am on the morning following delivery, by e-mail at info@securityandmore.co.za or on 011-791-1009. We will contact the courier and do our best to find a solution.

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